The New Pittsburgh Courier has learned that Thaddeus Lee has been named regional vice president of the Project Management Office (PMO) and Customer Experience (CX) for its Keystone Region, which comprises western, central and northeastern Pennsylvania, eastern Ohio, northern West Virginia and the Maryland panhandle.
In this role, Lee leads a team that manages construction projects, product launches, retail store openings and improvements to the Xfinity customer experience.
Lee joined Comcast’s Keystone Region in November 2016 as director, Care, leading the retention queue in the Lebanon Call Center. Lee served as interim director of Comcast’s Northeast Division’s Billing and Retention Centers of Excellence and was recently named a director for the consolidated Customer Care Center in Harrisburg.
Previously, Lee served as the Market Development manager for Comcast Business in Comcast’s West Division based out of the San Francisco Bay Area. He holds an MBA from the University of San Francisco and earned a Bachelor of Arts in Theology from Christian Life College. Lee and his family live in Lancaster.