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Retailers that make it harder to return stuff face backlash from their customers

Shoppers line up with returns and exchanges at L.L. Bean in Freeport, Maine, on Dec. 26, 2010. Jill Brady/Portland Press Herald via Getty Images by...

Has tipping culture gone too far?

by Laura Onyeneho Houston Defender Americans are at a tipping point—with tipping, that is. There is an increased frustration with “tipflation,” the pressure to tip at places...

Store credit cards generate corporate profits and disgruntled workers

Joya Misra, UMass Amherst and Kyla Walters, Sonoma State University Clothing retailers sell their shoppers more than jeans and sweaters. Major apparel companies also sell credit,...

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