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As Yelp turns 20, online reviews continue to confound and confuse shoppers

People have a tough time discerning a fake review from a real one. Mateusz Slodkowski/SOPA Images/LightRocket via Getty Images by Ann Kronrod, UMass Lowell For the...

Immigrant restaurateurs create a buffet of options across Pittsburgh

Ulric Joseph, owner of ShadoBeni, prepares vegan Trinidadian food at his Central North Side restaurant, Friday, July 19, 2024. (Photo by Jess Daninhirsch/PublicSource) Foreign-born entrepreneurs...

Has tipping culture gone too far?

by Laura Onyeneho Houston Defender Americans are at a tipping point—with tipping, that is. There is an increased frustration with “tipflation,” the pressure to tip at places...

The business of tipping: Experts, unions, and tip workers weigh in on gratuity

 WHEN YOU TIP, you’re not simply providing workers with a treat for doing a good job — you’re paying for their ability to survive....

$50K per year for a degree in a low-wage industry − is culinary school worth it?

by Ellen T. Meiser, University of Hawaii at Hilo America’s culinary schools are feeling the heat. When chef Gordon Ramsay appeared on an episode of the...

Why Atlanta restaurants fear the wrath of food critic Keith Lee

Keith Lee’s visit to Atlanta has gone viral for multiple reasons. Lee, 27, is a food critic who has over 12 million followers on...

Tipping etiquette and norms are in flux − here’s how you can avoid feeling flustered or ripped off

by Nathan B. Warren, BI Norwegian Business School and Sara Hanson, University of Richmond Tipping has gotten more complicated – and awkward – in North...

How fine dining in Europe and the US came to exclude immigrant cuisine and how social media is pushing back – podcast

Immigrant chefs feel more constrained in how their food is valued. Klaus Vedfelt/DigitalVision via Getty Images by Daniel Merino, The Conversation and Nehal El-Hadi, The Conversation The...

How did abuse get baked into the restaurant industry?

Many restaurant workers see violence as a core aspect of a hardscrabble kitchen culture that has existed for generations. Jetta Productions/David Atkinson via Getty Images by...

Payment apps that ask for tips before service annoy the heck out of users

Customers may prefer the old-fashioned tip jar. SDI Productions/iStock via Getty Images by Alei Fan, Purdue University The big idea Asking customers to leave specific tip amounts...

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